Whilst we are all navigating in a new world of hospitality during the COVID-19 pandemic, we could not be more excited to open our doors once again and safely welcome back our guests and employees to The Rusacks St Andrews.
This page contains the latest information on the status of accommodations, amenities and services. For full details on all our safety standards, please email our hotel team directly at email@example.com
PRE – ARRIVAL
Prior to arrival: We will contact you by phone or email to confirm all the details of your stay.
Payment methods: We will not be processing cash transactions for the moment so charging to your bedroom or paying via credit card will be the only payment method available. Card machines will be wiped down with a disinfectant wipe after each use.
Pre-authorisation: We will require a credit card pre-authorisation on arrival or full prepayment if using a debit card.
Check In: There will be hand sanitising stations available throughout the hotel and at the entrance for you to sanitise your hands before coming into the hotel. To comply with social distancing measures, we kindly request that only 1 person from each party approaches the Reception Desk to check in.
Pre-arrival Cleaning: All guest bedrooms and bathrooms will be deep cleaned and fully sanitised before each stay. This may take a little longer than normal so we ask for your patience if the room is not quite ready by your arrival at 3pm.
Stayover Cleaning: Cleaning for stay-over guests will be completed only upon request, and when guests are not present in the room.
Departure cleaning: Rooms cleaned after guest departure will be disinfected and sealed.
AMENITIES + SERVICES
Activities in the area: Our Front Desk staff will be happy to assist with information about things to do, in and around St Andrews.
Golf Concierge: We have a dedicated Golf Concierge on site who would be delighted to assist with making Tee Time reservations for you during your stay.
Pet Friendly: Pets are welcome as always, and are invited to join you on you visit, just as before.
FOOD + BEVERAGE
Breakfast: Breakfast is available at the Surf & Turf Restaurant. We would request that you book a table ahead of time to allow for social distancing.
Dinner: Dinner will be available in the Surf & Turf Restaurant with a selection of our favourite dishes. We would request that you book a table ahead of time to allow for social distancing and smooth service.
Bar Lounge: To ensure we safely maintain the social distancing guidelines, we will offer table service in our lounge, bar and restaurant.
Departure: We will place a copy of your final bill under your bedroom on the morning of departure. If you have any queries regarding your bill please do not hesitate to contact our Reception Team by dialling 0 from your room. If everything is ok with your bill please just leave your key at the express check out box at reception upon departure. We will process the payment to the credit card number given on arrival and email a copy of the full VAT invoice.
We look forward to seeing you very soon at Rusacks St Andrews.